In the past years security and privacy have become of greater importance for businesses and organisations. You don't just want your to have access to the right information everywhere and any time. You also want your data to be protected against theft, damage and loss. For this reason EPASS uses a set of security precautions which guarentee the continuity of your processes en the safety of your data.
For this reason EPASS will no longer support TLS 1.0 and TLS 1.1, starting May 1st 2020. Using these TLS versions is considered to provide insufficient data security. Starting May 1st, 2020 you will only be able to make use of the EPASS services using TLS 1.2 supported webbrowsers.
With this change we line up with the government, banks and other webapplications who only support TLS 1.2 to ensure data security.
For additional information concerning this change, what this incorporates and what this means exactly for you, we refer you to thefolowing newsletter:
As of december 2018, EPASS has become part of SDB Groep. This also has consequences for how you can reach us by phone. To make sure incoming calls are directed to the right person, starting today you will be welcomed by a selection menu when you call the direct number of Mateum; +31 43 - 362 83 16.
This selection menu also refers to SDB Groep of which EPASS has been become part of. SDB Groep has a 40 year track record of developing specialized ICT solutions for the care market. The focus of SDB Groep and EPASS will remain on developing innovative products that connect to the customer demands and trends in the care/cure training market.
The phone numbers for reaching the EPASS helpdesk and for asking general questions remain unchanged. The phone number +31 43 - 362 83 17 is still available and is the approriate number for the EPASS helpdesk.
When you call the general number, you can use the selection menu from which you can also connect to the EPASS helpdesk when required.
The opening hours of the helpdesk remain unchanged. We are available on working days from 9:00 to 17:00 (CET/CEST). You can also find all contact information through:
At 15 and 16 November the annual NVMO congress will take place in Egmond aan Zee. EPASS will be present here as an exhibitor. We would like to welcome everybody at our booth!
Our team has been expanded with Dominique Gilissen in the function Sales management and Remco van Bers as Sofware engineer, they would like to introduce themselves:
My name is Dominique Gilissen, 38 years old and living in Maastricht. I am a new employee at Mateum and working as a sales-/accountmanager of EPASS. I am very pleased to contribute to a successful collaboration! The knowledge that I gained at my previous employers, Vodafone and Oticon, will support me in this new challenge. I hope to meet you soon to get acquainted.
My name is Remco van Bers and I have been working within the EPASS team since December 2017. I have always been interested in web development and have also been able to make my work my hobby. After studying as a Software Engineer, I have been active in the culture and communication sector to develop innovative solutions. Innovation is important and I hope to contribute to the EPASS innovation with my experience and knowledge.
We wish them both luck!
When using EPASS, a session is assigned to each user. Within a session, a user works in one capacity. For security reasons, it is not possible for an assessor to evaluate, for example, the portfolios of two different students at the same time (i.e. in another tab of the browser), nor to view a portfolio and at the same time submit an externally applied multisource feedback form. In such cases, EPASS will display a warning and not release a tab until the assessor visits the tab again in the same capacity. A different notification is given when the user works with multiple tabs and ends the session in one of the tabs (i.e. by logging out).
The update of April 10, 2018 improves these warnings. It also improves the detection of a session being ended due to a longer period of inactivity. By further informing the user about these situations concerning the EPASS sessions, users are prevented from losing data.
Tip: It is allowed for an assessor to view multiple forms simultaneously within the portfolio of one student, since the assessor then uses EPASS in one capacity. If it is necessary for an assessor to be able to view/assess the portfolios of two students simultaneously, the assessor can use two separate browsers to start an EPASS session each. For example, the assessor could use Firefox to view student A's forms and assess a form of student B in Chrome. Within each individual browser, the assessor uses EPASS in one capacity. (As an alternative to using two different browsers, the assessor can also use one browser in which one EPASS session is started in normal mode and another EPASS session is started in incognito mode.)